FAQ

Getting Started

• What is Slash?
• Is Slash a Cashback service?
• Where can I use Slash?
• How do I start using Slash?
• Which cards does Slash support?

Purchase

• How do I complete my purchase?
• How do I make sure the discount is applied?
• Where do I find the final discounted price?
• Why doesn’t Slash work in my browser and why doesn’t it appear as a payment option?
• What does the ‘order status’ mean?
• Why was my bank card charged even though I didn’t make an order?
• See all 9 articles

Security

• What are Slash’s security standards?
• Is it safe to link my bank card to Slash?
• Do you share data about my purchases with third parties?
• Does the Slash browser extension collect information on me?
• Will Slash be affected by my ad block software?

Order issues and refunds

• How do I get a refund?
• How long does it take to get a refund?
• Where will I receive my refunded money?
• Why was my Slash bonus not refunded?
• How does the partial refund work?

Account and settings

• When will the £1 charge on my bank card be refunded?
• How do I change the bank card linked to my Slash account?
• Why can’t I link my bank card?
• How do I delete my Slash account?
• Can I use my PayPal account to buy with Slash?
• Why do you need my phone number?

Bonuses

• How does the referral program work?
• How do I use my bonuses?
• How can I earn bonuses?
• Why didn’t my bonus apply?
• Do Slash bonuses stack?